Last updated: 28 September 2026
This Privacy Policy explains how Ayagama (“we”, “us”, “our”) collects, uses and protects your personal information when you visit ayagama.com, join our launch list, or buy from us. If you have any questions, contact us at contact@ayagama.com.
Information we collect
- Launch list and Builders Club sign-ups: your first name and email address.
- Orders: your name, email address, phone number, billing and shipping address, and the details of what you purchased.
- Checkout details: if you start checkout but don’t finish, we may keep the email address and cart contents you entered so we can remind you about your order.
- Account details: if you create an account, your login details and order history.
- Messages: anything you send us by email or through a contact form.
- Technical information: such as your IP address, browser type and pages visited, collected through cookies and similar technologies.
We do not collect or store your full card details. Payments are processed securely by our payment providers (such as Stripe and WooPayments), who handle your card information under their own privacy and security policies.
How we use your information
- to process, ship and support your orders
- to send you order confirmations and shipping updates
- to send you launch news, restock alerts and offers if you have signed up (you can unsubscribe at any time using the link in our emails)
- to remind you about an unfinished checkout
- to respond to your questions
- to keep our website secure, prevent fraud and improve how it works
- to meet our legal obligations, such as tax and accounting records
Who we share it with
We only share your information with trusted service providers who help us run our store, and only as needed. These include:
- payment processors (to take payment)
- shipping carriers (to deliver your order)
- our website hosting provider
- our email and marketing tools (to send emails you have signed up for)
Some of these providers may store data outside Australia. We do not sell or rent your personal information. We may disclose information where required by law.
Cookies
Our website uses cookies to make the site work (for example, to remember your cart and keep you logged in) and to understand how the site is used. You can choose which non-essential cookies to allow using our cookie banner, and you can also block or delete cookies in your browser settings, though some parts of the site may not work properly without them.
How we protect your information
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including using secure (HTTPS) connections and reputable service providers. No method of transmission over the internet is completely secure, but we work to keep your information safe.
How long we keep it
We keep order information for as long as needed to provide our services and meet legal requirements (for example, tax records). Launch list and marketing details are kept until you unsubscribe or ask us to delete them.
Access, correction and deletion
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it (unless we need to keep it for legal reasons). Email us at contact@ayagama.com and we will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us at contact@ayagama.com and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.